COMPLAINT HANDLING
In the unlikely event that you feel dissatisfied with any respect of our service, the Compliance Department will undertake an independent assessment of the complaint with a view of understanding what did or did not happen and assess whether we have acted fairly and examine if Alvar Financial has met all of its contractual obligations. A comprehensive written response will be provided within a maximum of eight weeks of receipt of the original complaint.
If you need to contact our Compliance Team please write to us at [email protected] or send a letter to the following address:
Compliance Dept.
Alvar Financial
851 Europort
Gibraltar
GX11 1AA
Intertrader is required to provide a copy of its complaints handling procedures on request to eligible complainants.
If you do not feel that your compliant has been resolved satisfactorily by the Compliance Department, you are able to refer your compliant to the Gibraltar Financial Services Commission.
The address of the Gibraltar Financial Services Commission is:
PO Box 940
Suite 3, Ground Floor
Atlantic Suites
Europort Avenue
Gibraltar